Frequently Asked Questions
Everything you need to know about our high-performance protective gear and sports equipment.
How do I determine the correct helmet size for the best fit?
To find your size, measure the circumference of your head approximately one inch above your eyebrows. Compare your measurement to our detailed size chart located on each product page to ensure maximum stability and comfort.
What is the standard shipping timeframe for domestic orders?
Standard domestic orders are typically processed within 1-2 business days. Shipping times vary by location but generally arrive within 3-7 business days via our preferred sports equipment carriers.
Can I return or exchange my gear if it doesn't fit?
Yes, we offer a 30-day return and exchange policy for items in new, unused condition with original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Does Team Wendy offer a warranty on protective products?
All Team Wendy products are backed by a limited warranty against defects in materials and workmanship. The duration varies by product type, typically ranging from one to five years.
Are your sports helmets certified for professional competition?
Our helmets are engineered to meet or exceed relevant safety standards, including CE and ASTM certifications. Please check the specific product specifications for the safety ratings applicable to your sport.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.